Terms of Service

This is a starting-point terms document and must be reviewed by qualified Estonian legal counsel before this site goes live.

1. The service

WareDesk is a support-automation product operated by denovalogic ("we"), established in Estonia, that connects to your Shopware store and answers customer support conversations automatically, escalating to a human when appropriate. Full operator details are in our Impressum.

WareDesk is a business tool offered to merchants ("you") for use in connection with your trade or profession, not to consumers for personal use. Accordingly, these terms are business-to-business, and EU/Estonian consumer-protection provisions (e.g. the statutory right of withdrawal for consumer contracts) do not apply to your use of WareDesk.

2. Your account

You are responsible for the security of your cabinet account credentials and for the accuracy of the shop and business information you provide. You may invite team members and are responsible for their use of your account.

3. Acceptable use

You agree not to use WareDesk to connect a store you are not authorized to manage, or to interfere with the service's operation.

4. Availability

We aim to keep WareDesk available but do not guarantee uninterrupted access. Planned maintenance will be communicated where possible.

5. Termination

You may stop using WareDesk and delete your account at any time. We may suspend or terminate accounts that violate these terms.

6. Liability

WareDesk is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential damages arising from use of the service.

7. Governing law

These terms are governed by the laws of Estonia, including the Law of Obligations Act (Võlaõigusseadus, VÕS), excluding its conflict-of-law rules. Any dispute arising from these terms falls under the exclusive jurisdiction of the Estonian courts having jurisdiction over denovalogic's registered seat, unless a mandatory rule of law provides otherwise.

Contact

See the Impressum for full contact details.